Break-Fix Services as a part of Managed IT Services

Project-Based Managed IT and break/fix services play vital roles in the world of IT business in this coronavirus conditions.


Cybersecurity is Top Priority for IT Pros

Yes. Security is the No. 1 priority now!

Both MSPs and their clients have faced expanded security issues year over year. Since MSPs approach their customers' IT environments through remote monitoring and the management (RMM) tools, they are a perfect objective for malicious actors who see opportunity in the capacity to expand the effect of their attacks. Truth be told, somewhat more than 1 out of 3 respondents (37 percent) said they felt their MSP business was more inclined to cybercrime now than it was in 2019.

On the worry for their own company's security, MSPs must fight with expanded cyber risks to their customers. Practically all respondents (95 percent) have had either some or most of their customers go to them for counsel on cybersecurity plans and best practices. Moreover, almost three out of four respondents said that 10 to 20 percent of their customers experienced at least one cyberattack in the previous year.

Organizations need more cybersecurity support from their MSP partners. Among a positioning of a few top IT needs, for example, "supporting mobile devices," "legacy system replacement" and "public cloud adoption, relocation, and backing," over a fourth of respondents (29 percent) listed "meeting security risks" as their customers' top IT needs.

Antivirus, antimalware, and ransomware protection kind of cybersecurity services, followed intently at 14 percent. Together, these two options make up more than 40 percent of responses to the question.

With ransomware and malware attacks standing out as truly newsworthy consistently, MSPs have an opportunity to ensure existing and future clients by providing multi-layered security and backup services.

What Are Break-Fix Services in IT Management?

Leading there's the old break-fix model and then the new model – global break fix services.

The old model methodology works a lot like an auto carport. You recognize a need or issue and recruit somebody on a one-time basis to fix it.

In particular, suppose that you purchase a few new PCs for your business. You find that you can't get them to interface with your remote network.

This may be an issue with the settings on the PCs, network configuration, or the network equipment. For instance, your network switch may only support a specific number of connections.

If a little basic web research doesn't give a solution, you'll likely call a PC repair service. They'll send out a specialist who will make repairs and also suggest new equipment that will fix the issue.

You get a receipt via the mailbox for the service call. These generally incorporate an hourly expense for the professional, alongside a charge for any new equipment they provide. That is the end of the connection between you and the SLA based services organization.


The break-fix model offers a few advantages. It's a good model for things you expect maybe one-time issues, such as configuring settings on new equipment.

It can also demonstrate a cost-saver for organizations with easy IT needs. For instance, if your essential IT needs include site hosting and keeping your PCs online, possibly you may not face a great deal of complicated IT issues. Paying out only when you need service can, conceivably, save you some money.

For bigger projects business can ask the MSPs to provide service level agreements which are amendable and trust worthy between service provider company and the client.


This model accompanies a considerable amount of entanglements, however. It can conceivably cost you much more if you run a more complex IT system that faces regular issues.

For instance, say you keep a rea-time stock system associated with a store on your site. How about we also state that you utilize third-party shippers, however you store client information in-house.

An immense number of things can turn out badly in a system like that. It could require some time for a technician to find the issue and you're paying out every hour.

It also ignores any sort of prevention. The expert doesn't reveal to you how to keep away from the issue, only fixes them. Thus, regardless of whether they think something may turn out badly soon, they won't let you know in advance.

You should also manage the downtime that accompanies IT issues. A professional with no experience in your specific system will take more time to fix it than somebody who knows it well.